Refund policy

Refund & Return Policy

At Skin Studio, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return or replacement if:

- You received the wrong product.
- Your product arrived damaged, defective, or leaking.
- Your order was incomplete or an item was missing.

To be eligible for a return, the product must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

- Opened or used skincare products.
- Products damaged due to misuse or improper storage.
- Items returned without their original packaging.
- Products purchased during clearance or promotional sales (unless damaged or incorrect).

Return Process

Please contact our Customer Support within 7 days of receiving your order.

Provide:

- Your order number.
- A brief description of the issue.
- Clear photos of the product and packaging (if damaged or incorrect).

WhatsApp: +92 328 4643699

Email: info@skinstudio.com.pk

Our team will review your request and guide you through the return process.

Refunds

Once your returned product has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 3–5 business days using the original payment method where applicable. For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or another mutually agreed method.

Exchanges

If you receive a damaged, defective, or incorrect product, we will replace it at no additional cost, subject to product availability.

If you have any questions regarding our Refund & Return Policy, please contact us:

Skin Studio

Lahore, Punjab, Pakistan

Phone: +92 328 4643699

Email: info@skinstudio.com.pk